You can withdraw your digital assets from your KDX wallet into your wallets on another exchanges with valid addresses.
Note:
- 2FA is required to perform digital asset withdrawal.
- The processing fee is 0.1% from the digital asset amount or you can refer here for more info.
- Please note that the withdrawal of digital assets is screened by a monitoring system in order to adhere to the compliance regulations set by the Securities Commission and this process will take up to 24 hours.
- The withdrawal process also depends on the Digital Asset Blockchain processing time.
Step 1: After logging into your account, tap on the 'Wallet' tab at the bottom of the page.
Step 2: Choose the digital asset you want to withdraw.
Step 3: Click ‘Withdraw'.
Step 4: Key in the details as below:
| Digital Asset Withdrawal Guideline | |
| Address |
A 26-35 alphanumeric address that is unique and will be the destination of your withdrawal (works like a bank account number). This can be obtained from the receiver's digital assets personal wallet or on exchanges. Please ensure a correct alphanumeric address to avoid cancellation or delay in processing your withdrawal. e.g: 0xEr1aBCd23Efg4hI56jkLMnO0p |
| Destination tag (if necessary) |
Only consists of numerical characters, applies to Ripple (XRP), Stellar (XLM) and Hedera (HBAR), Cosmos (ATOM). e.g: 1122334455 or 1234 |
| Amount | Your withdrawal amount of digital assets. Please note to check on the total amount of withdrawal as 0.1% will be charged as withdrawal fees. |
| Beneficiary VASP |
Name of the Virtual Asset Service Provider (VASP). Kinetic DAX is an example of VASP. KDX only support transfers to and from approved VASPs, for KDX's updated list of approved VASPs, please refer to this LINK |
| Beneficiary name | Name of the person/company/legal entity that you want to send the digital asset to. |
| Internal transfers | Tick this box if you are making a withdrawal to another KDX wallet where you can enjoy zero withdrawal fee. |
Step 5: Double check the amount of digital asset you are withdrawing then, click 'Submit'.
Step 6: [First 2FA] Key in the 6-digit code retrieved from your Google Authenticator app.
Step 7: [Second 2FA] Please check your email inbox for the withdrawal confirmation email. Click 'Confirm Transaction' and enter the 6-digit code generated by the Google Authenticator app as a final verification of your withdrawal transaction.
Once confirmed, you will receive another email notification of the withdrawal.
| Transaction Status Guide | |
| Confirm | Your withdrawal is successful |
| Pending | Please confirm your withdrawal. A confirmation email has been sent to you with validity of 24 hours. |
| In-transit | Your withdrawal has been confirmed and is currently being processed. Please be informed that the processing time may take up to 24 hours depending on the respective digital asset's network and blockchain. |
| Cancel | Your withdrawal has been cancelled. |
Please verify and ensure that the recipient's address is correct. We CANNOT refund an incorrect withdrawal. DO NOT withdraw directly into a crowdfund or ICO.