How to Reset Two-Factor Authentication (2FA)

Resetting the Two-Factor Authentication (2FA) is required when you are locked out of your account as a result of uninstalling the Google Authenticator app and not backing up your Secret Key, or perhaps losing, replacing or formatting your phone.

How to reset

Please email support@kineticdax.zendesk.com and include the following:

1. A clear colour copy of your identification document

   1. Malaysian: IC (front and back)

   2. Non-Malaysian: Passport

2. A selfie photo showing:

   1. You holding your IC or passport

   2. A piece of paper with the handwritten text:
      “KDX, Reset 2FA, DD/MM/YYYY

Once you have received an email from us notifying that your 2FA has been reset, you can try signing in again to your account.